Outages Please enter a valid City Name/Zip Code. Utilities company does not provide service for this area. Sorry, your browser doesn't support geolocation. There are no current outages for this area. There are no planned outages for this area. Access is denied! Latitude: Longitude: Location Name: My Location Date & Time Of Outage Status Estimated Restoration Outages: Report Info: . Latitude Customers Affected Community Affected Your Current Location Sorry, address or place not found. Geolocation is not supported by this browser.

EspañolES

facebook twitter

Please enter a valid The entered Password does not meet the minimum security requirements. Please enter a valid password. Password shall be at least 8 characters long and must contain one capital letter, one numeric and one special character (@, #, $, &, %, *, !). Please enter Visa, MasterCard, Discover or American Express Card Numbers only. Weak Password Strong Password Very Strong Password Invalid Password. Please verify and re-enter. You have made [ATTEMPTMADE] unsuccessful attempt(s). Once the maximum number of attempts ([MAXATTEMPT]) have been reached, you will need to wait for [LOCKDURATION] hour(s) to try again. Show Hide The entered User ID does not meet the minimum requirements. Please enter a valid User ID. User ID shall be at least 4 characters long and must contain alphabets, numbers and/or special characters (@, #, $, %, *, !, _, -, .). Please enter all the mandatory information. Service Account Number 0 not allowed.

Outages

Report Outage

Outages Please enter a valid City Name/Zip Code. Utilities company does not provide service for this area. Sorry, your browser doesn't support geolocation. There are no current outages for this area. There are no planned outages for this area. Access is denied! Latitude: Longitude: Location Name: My Location Date & Time Of Outage Status Estimated Restoration Outages: Report Info: . Latitude Customers Affected Community Affected Your Current Location Sorry, address or place not found. Geolocation is not supported by this browser.

Settings
Connect Me
Logout

Version No. 6.6.2.0 Alphabets only. Numbers only. Please verify Captcha. Invalid file type select; file extensions allowed are: gif,png,bmp,jpeg,pdf,jpg

Terms & Conditions | Privacy Policy

Terms & Conditions

Acceptance of Terms

By accessing this Website, you acknowledge that you have read, understood and accepted the following terms. In case you do not understand or agree to any of the terms, you should immediately exit this Website. The City Of Norco and its affiliates(SEW) reserves the right to update the TERMS OF USE (TOU) at any time without notice to you.

Limited License

All contents on this Website are copyrighted by City Of Norco and its affiliates(SEW) unless otherwise stated. Without prior written consent of City Of Norco and its affiliates(SEW), any content on the Website shall not be reproduced, distributed, photocopied, played, linked or transmitted with super-links, loaded into other servers in "mirroring method", stored in information retrieval system, or otherwise used for any commercial purpose by any person by any means, unless otherwise downloaded or reproduced for private and non-commercial purposes (provided however, that such use shall not include any revision to the content and the copyright notices and other proprietary notices shall be retained in the same form and manner as on the original).

Privacy Policy

Introduction

The City of Norco recognizes that technology has changed the nature and accessibility of government business information and the prospective use of that information. While committed to applying technology to improve access to information, we are strongly committed to protecting your online privacy.

The purpose of this statement is to inform you about the types of information we gather when you visit our website, how we may use that information, whether we disclose it to anyone, the security precautions we take to protect your privacy, and how to contact us if you have questions or concerns.

Collection of Information

We collect information that is used for analysis and statistical purposes that help us manage the City’s websites and mobile apps. Also, we collect information to assist us in delivering service and information to you.

Information collected for statistical purposes
(1) We automatically collect electronically generated information about your visit to our site, such as the date, type of browser used, and technical Internet protocol data. We collect this information about each user session from our use logs, and refer to it for statistical purposes.

(2) Information provided when using our interactive forms and functions
This information may include such things as name, address, telephone number, e-mail address and other personal and business data, depending on that particular service you use. We collect only those data necessary to provide the service that you are requesting.

Use of Information

If you send us an e-mail message with a question or comment that contains personally identifying information, or fill out a form that transmits this information, we will only use the personally identifiable information to respond to your request and analyze trends. We may redirect your message to a partnering government agency or person in a better position to answer your question.

In order to provide you with the ability to receive directed e-mail information in which you have expressed an interest, it is necessary for the City of Norco to collect your e-mail address. This information is used only for e-mail distribution to the specific list or lists for which you have registered. By agreeing to use this service, you are granting us permission to send you periodic e-mails only about topics for which you registered. The City of Norco will use your e-mail address only for this permission based e-mail service.

Disclosure to Third Parties

As a government agency, the City of Norco is governed by public records laws. Any information that we receive through use of our website is subject to the same provisions as information provided on paper. Otherwise, we do not share personal identifying information with any third party without your permission. Information is not reported or released to any outside parties unless we are legally required to do so in connection with law enforcement investigations or other legal proceedings. Further, we do not reveal any e-mail address information to third parties for independent use unless you specifically authorize us to do so.

Sale of Data

The City of Norco does not sell data for direct mail or advertising purposes.

Security

The City of Norco takes security precautions to prevent personal information from being tampered with or stolen.

Also, we limit employee access to personally identifiable information to only those employees who need access to perform a specific job. All employees are kept up-to-date on our security and privacy practices.

Use of Cookies

We do not use "persistent" cookies to collect permanent information (note: a cookie file contains unique information a website can use to track such things as passwords, lists of pages you've visited, and the date when you last looked at a specific page, or to identify your session at a particular website. A cookie is often used in commercial sites to identify the items selected for a specific shopping cart application.). We use "non-persistent" cookies in applications that keep track of a user and make it possible for you to complete a form or use a function, but this cookie disappears when you finish filling out an application, or searching a database.

Control of Personal Information

At any time while accessing our website, any user while online may decline participation in any activity that asks for information ( e.g., survey, e-mail, e-commerce). Your choice not to participate will in no way affect your ability to use any other feature on our site. We also offer you the permanent option to unsubscribe from any and all e-mail lists maintained for our email service. Users may at any time choose to remove themselves from any list.

Children

No application on the City of Norco's website specifically solicits information from minors or seeks to determine whether the visitor is a minor. Consequently, visitors should be aware that the collection of personal information requested from or volunteered by children online or by e-mail will be treated in the same manner as information given by an adult. This information may become a public record, and as such may be subject to public access. We ask that parents guide their children when children are asked to provide personal information online.

Disclaimer

This site provides links to other sites. This privacy policy applies only to the City of Norco's website. When you link to any other website, you are subject to the privacy policy of that site. Visitors linking to another site are encouraged to examine the privacy statement of that site.

While the City of Norco attempts to maintain current data throughout its website, we regret that this may not always be possible. Neither the City of Norco, nor any agency, officer, nor employee of the City of Norco warrants the accuracy, completeness, reliability, or timeliness of any information published on this system, nor endorses or recommends any content, viewpoint, products, resources, or services linked from this system and shall not be held liable for any losses caused by reliance on the accuracy, completeness, reliability, or timeliness of such information. Portions of such information may be incorrect, or not current. Any person or entity that relies on any information obtained from this system does so at his or her own risk.

Contact

If you have any questions or concerns about this privacy policy, or about the website in general, you may e-mail the City of Norco web manager at ITDesk@ci.norco.ca.us

Please enter a valid Zip Code